Executive Director of Operations

Company: Chick-fil-A
Location: Horn Lake
Posted on: March 12, 2025

Job Description:

Do you want to elevate your professional and personal growth?

Learn more about the general tasks related to this opportunity below, as well as required skills.

At Chick-fil-A Horn Lake, our vision is to "Provide uncommon hospitality to everyone we serve". We seek a true leader to help us grow internally and externally. We want to grow into the best restaurant in our market and are looking for motivated individuals who are results-driven and strive for excellence. This opportunity will help develop individuals for their entrepreneurial ventures, as well as prepare them for the opportunity to be a Chick-fil-A Operator or Chick-fil-A Staff member.

Position Overview

The Operations Director is responsible for the team's actions and the business's overall reputation. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many attracted to this position desire to become a Chick-fil-A Owner/Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a high-performing business and team. The Operations Director position is the first step into management within our organization.

Qualifications

Ability to troubleshoot, problem solve, and make quick decisions daily
Set goals and motivate a team towards achieving those goals
Proven ability to recognize strengths and passions in others
Desire to develop people of all ages and skill levels
Ability to work in a fast-paced, high-volume environment
Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
Dedicated to customer service
Proven leadership skills
Desire to grow and be developed as an individual
Strong business acumen
Demonstrated ability to manage multiple projects and prioritize time
Proven ability to drive an area of business and achieve significant results with minimal supervision
Computer proficiency, including email, Microsoft Suite applications, and data analysis reports
Additional Information: This role requires a one-year minimum commitment to working evenings on the 2-11 pm shift or mornings on the 7-4 pm shift. This experience prepares an individual for a potential position change in the future. This position is based on a 45-hour work week.

Responsibilities

Ensure proper Chick-fil-A training and standards are taught and maintained, resulting in 98% or above in Deloitte evaluations and a 1 in Ecosure evaluations.
Lead weekly Team Leader meetings to discuss performance metrics, develop leaders, and communicate relevant business needs and information.
Keep store in like-new condition through equipment and facilities maintenance.
Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
Maintain 82% or above in key Customer Experience Monitor (CEM) categories
Partner with the Human Resources department to interview and select top talent
Coach and develop Team Members, Team Leaders, and Person-In-Charge (PIC)
Build talent pipelines within the team, recognizing and developing individuals with leadership potential
Provide fair, objective, and constructive performance feedback
Build team culture and morale

Requirements

Be at least 21 years of age
1-3 years of leadership experience
Be willing and able to work a flexible schedule
Have the ability to lift and carry 10-65 lbs regularly
The ability to stand for long periods
Bachelor's degree preferred

Benefits

Competitive salary
Medical insurance
Paid leadership training and development opportunities

Working at a Chick-fil-A - restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$23 - $26 per hourBenefits

Bonus pay, Health insurance, Dental insurance, Vision insurance, Life insurance, Employee discountJob Type

Full timeSchedule

8 hour shift, 10 hour shift, Weekend availability, Day shift, Night shift

Keywords: Chick-fil-A, Southaven , Executive Director of Operations, Executive , Horn Lake, Mississippi